The protection of your personal data is important for you, it is also for the company TOURS ET TERROIRS, because we want to be able to meet your expectations and prove to you the exemplary nature of our services.

You are concerned by the protection of your personal data if you are a visitor to the site www.tours-et-terroirs.com, that is to say the person simply surfing on the site of the company TOURS ET TERROIRS.

It is essential for us, the TOURS ET TERROIRS company, responsible for processing your data, to ensure confidentiality and respect for your personal data so that you can browse our website: https://www.tours-et-terroirs.com in complete confidence.

TOURS ET TERROIRS is a SARL with a capital of 2,500 Euros, registered with the RCS of Montpellier, Siret number: 482 562 642 00017, APE code: 4725Z, whose head office is located at 10 Avenue Marcellin ALBERT – 34150 GIGNAC.

TOURS ET TERROIRS publishes the Site www.tours-et-terroirs.com and therefore processes your data as the data controller.

You will find, below, all the provisions put into service to process your personal data while respecting your rights, in order to protect your privacy by ensuring the protection, confidentiality, security, control, non- corruption and permanent access to the data that you entrust to us.

We have taken the necessary measures to provide you with clear and as precise information as possible on how your data will be processed, with the implementation of the methodology and technical means indicated to protect your data against loss, modification, communication or access to one or more unauthorized third parties.

To achieve these objectives, we implement the appropriate technical and management measures to ensure that the processing complies with applicable data protection law.

As such, we hereby undertake to respect the essential principles of the General European Regulation and French law on the protection of Personal Data.

DEFINITION OF PERSONAL DATA
Personal data is information in a format that makes it possible to identify, directly with his name and first name or indirectly with an identifier, telephone number, email address, a natural person.

PROCESSING OF YOUR DATA
The processing of personal data may consist of collecting, recording, organizing, archiving, modifying, deleting, adding, exporting, consulting, processing or communicating personal data, such as those defined below.

PERSONAL DATA COLLECTED
In the contact form, name, first name, postal address (street, postal code, city), email address, telephone number and the content of your message.
For sending our newsletter.
Information about your means of payment (credit card number).
Of your choices or preferences to compose your order
Special conditions to be taken into account specified in the content of your message.

COLLECTION OF PERSONAL DATA
We collect your personal data:
To process your requests.
To process your orders either direct or through a third party, or by post, online or over the phone.
For handling complaints or disputes.
For viewing our pages on social networks.
For the transfer to certain providers of information concerning you, for example banks for payments.
For sending our newsletter.

WHY WE COLLECT PERSONAL DATA
To know you better and communicate with you.
To manage our relationship, special requests and best meet your wishes.
To ensure the promotion of our Cellar and our wines.
To make you benefit from promotional prices
To compile statistics to enable us to improve our services.
To ensure commercial management and accounting management.
To Secure the payments you make.
To prevent fraud
To protect your data
Enforcement of your rights

You have the right to request access to and rectification of your data, as well as the limitation of the processing of your data.

You have the right to request the deletion of your Data.
If you wish to delete your data, we can however keep it pending, for the time necessary to meet legal, accounting or tax obligations.

You have the right to exercise your right to portability.
The right to portability gives you the possibility of recovering part of your data in an open and machine-readable format. In order to be able to easily store or transmit them from one information system to another, with a view to their reuse for personal purposes.

To exercise your rights, you must send your request specifying:

– Your email address
– Your name and first name
– Your precise postal address
– A copy of your identity document, not expired.

To the Data Protection Officer of TOURS ET TERROIRS by email Sent to:
dpo@toursetterroirs.com or by post addressed to TOURS ET TERROIRS, Mr. Jean Michel SAGNIER Delegate for Personal Data Protection, 10 Avenue Marcellin ALBERT – 34150 GIGNAC.

You will receive a response within a maximum of four weeks after the date of receipt of your request.

You can, at any time, lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr)

RECIPIENTS OF YOUR DATA
Only various internal departments of our company can have access to your Data.

TRANSFERS OF YOUR DATA OUTSIDE THE EUROPEAN UNION
Your data is processed by the services of the company TOURS ET TERROIRS. They are never subject to treatment outside the European Union.

SECURITY MEASURES
We undertake to implement, according to the methods and results defined, the technical, material and efficient management resources in order to guarantee a level of security suited to the risk incurred for the rights and freedoms of individuals.
Retention period of your data

We only keep your data for a period of time necessary to carry out their processing or according to legal and fiscal obligations.

ACCESS TO YOUR PERSONAL DATA
In accordance with Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms, any natural person has the right to access and, if necessary, the rectification or deletion of Data concerning him. These rights are exercised at any time:

By post: TOURS ET TERROIRS, Mr. Jean Michel SAGNIER, D P O, 10 Avenue Marcellin ALBERT – 34150 GIGNAC.

By phone: 04 67 58 54 41
By electronic means: dpo@toursetterroirs.com

The Publisher recalls that any natural person may, for legitimate reasons, oppose the processing of Data concerning him.

COOKIES
There are several categories of cookies, some are issued directly by our site and its providers, others may be issued by third-party companies.

Use of cookies that you can disable
A cookie is a small text file that is transferred to your computer, smartphone or tablet through your internet browser. Cookies are saved on the hard drive of your terminal (computer, smartphone or tablet) when you visit our site. Cookies make it possible to recognize you during your subsequent visits to our site.
Cookies can be temporary (session cookies) or permanent. Session cookies are only active during your visit and deleted when you close the browser. Permanent cookies remain on your terminal’s hard drive when you leave the site and remain there until you delete them manually or until the browser purges them after a certain period of time.
We use analytical performance cookies to monitor website performance, for example to determine the number of times a page is viewed and the number of unique users on its website. Web analytics services may be designed and operated by third parties. The information provided by these cookies is used to optimize the user experience or to identify parts of the website that may require maintenance. The information is anonymous and is only used for audience statistics.

We can use Google Analytics in particular to collect information on visitors to the site through these cookies. This information can be used by the providers of these solutions.

Manage and deactivate cookies
Most browsers are set to accept cookies used on our website. However, you can adjust these settings to disable cookies. The following links will explain how to adjust your browser’s cookie settings.
Warning: When you deactivate cookies, however, be aware that certain graphic elements may not be displayed correctly or that you may not be able to use certain applications.

Cookies issued by TOURS ET TERROIRS and its service providers

Various cookies may be placed on your computer when you browse our website:

“Essential” cookies
These cookies are essential for efficient navigation on our site and their overpressure can cause navigation problems.
These cookies are also necessary for tracking website activity.
These cookies can be installed on your terminal by our site or by its service providers.

Analytical and Personalization Cookies
These cookies are not essential for browsing our site but can help, facilitate your research or optimize the operation of our site.

Cookies issued by third-party companies
The issuance and use of cookies by third parties on our site are subject to the privacy policies of these third parties. These cookies are not essential for browsing our site.

Marketing cookies
Our site: https://www.tours-et-terroirs.com does not use cookies for advertising purposes.

SOCIAL NETWORKS
We are likely to include on our site, computer applications from third parties, which allow you to share content from our site with other people or to make known to these other people your consultation or your opinion concerning a content of our site. This is particularly the case with the “Share” and “Like” buttons from social networks such as Facebook, “Twitter”, Google +, etc.
The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our site.
Indeed, this type of application button can allow the social network concerned to follow your browsing on our site, simply because your account on the social network concerned was activated on your terminal (open session) during your browsing on our site.
We do not control the process used by social networks to collect information about your browsing on our site and associated with the data they have.
We invite you to consult the privacy protection policies of these social networks in order to become aware of the purposes of use, in particular advertising, of the browsing information that they can collect using these application buttons.

These protection policies must in particular allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.
To find out about the privacy protection policy of the aforementioned social networks, click on the name of the social network of your choice:

Facebook
Twitter

If you do not want us to be able to place Cookies, you can let us know your decision by clicking on the link: MANAGE MY COOKIES or by sending us an email at: dpo@toursetterroirs.com

Cookies from your browser software
Internet Explorer, Firefox, Google Chrome, Safari, etc.

You can configure your browser software according to your wishes, so that cookies are accepted and saved in your terminal or else they are refused.
You can configure your browser by allowing cookies to be saved in your terminal, these cookies installed in the pages you have viewed will be automatically saved.
You can configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be registered, to systematically refuse the registration of cookies in your terminal.

Warning: The setting you choose on your browser software defining the acceptance or refusal of cookies may be likely to modify your Internet browsing and your conditions of access to certain services requiring the use of these same cookies.

If you choose to refuse the recording of cookies in your terminal or if you delete those which are recorded there, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and which you have refused or deleted.

Validated by the DPO of the TOURS ET TERROIRS company.